* Enhance customer satisfaction. Experience has shown that the qualities found in human interaction can eliminate much of the frustration that leads to unnecessary escalations.
* Increase agent productivity. An agent can handle up to 3 customers at one time using the Live Support multi-user console.
* Improves response time and response accuracy. Automatic tools make assistant.s work easier while improving response time and accuracy. Easy to use quick answering system with predefined answers.
* Cut phone costs for customer support with up to 90%. Use voice feature instead phone to communicate with your customers with high quality audio and no additional costs.
* Supply additional information about your company, policies, and products, information that is not available on your website.
* Increase online revenues while improving customer satisfaction, loyalty and usability.
* Initiate live chat support with any website visitor.
* Visitors can request live chat support with any of your customer service operators.
* Customers can submit sales and support inquiries into a web based helpdesk.
* Users can search for sales and support information in a FAQ / Knowledgebase.
* Support staff can access a secure searchable internal knowledgebase.
* Create an interactive question and answer troubleshooter.
Live Chat
* Easy Integration with Your Web Site.
* No Software Installation Required.
* Manage Multiple Chats Simultaneously.
* Call Transfer.
* Operator to Operator Chats.
* Proactive Chats.
* Chat Transcripts.
Real-Time Visitor Monitoring
* Visitor List.
* Geo Location Map.
* Navigation History.
* IP-to-location.
* Browser and OS details.
* Referring URL.
Native Operator Console for Windows
* Auto run when Windows Starts.
* Hiding to System Tray.
* Idle Detection.
* Popup and Sound Alerts.
* Operator Profiles.
Customization and Branding
* Chat Icon Customization.
* Start Chat Form Fields.
* Visitor Messenger Customization.
* System Messages Customization.
Spell Checker
* English, Spanish, German, French and Italian spelling.
* Automatic Spell Checking.
* User Dictionary.
* Suggestion List.
* General Options.
* Suggestion Options.
* Language Dependent Options.
Other Features
* Multilingual Support.
* Pre-chat Survey.
* Web Page Push.
* Canned Responses.
* "Party is typing" notification.
* Auto-Changing Chat Icon.
* Leave-a-Message Form.
* Live Chat Link for Emails.
